We want you to be fully satisfied with your purchase.
If you receive a defective or damaged product during transport, we accept returns and will provide a full refund or replacement. Please contact us within 14 days of receipt with photos of the defect.
We accept exchanges for non-personalised items within 14 days, provided they are returned in their original packaging and in perfect condition.
Non-personalised items may be returned within 14 days in their original packaging.
Candles that have been lit or personalised products featuring your photos cannot be returned or exchanged.
For any return or exchange request, please contact us by email at contact@kandyle.com stating your order number and the reason for return.
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